On average we complete around 90 claim forms a month here at Brentknoll Vets. Each of these can take anywhere from 20 minutes to an hour to complete and involves reading through pages of clinical notes, correspondence with veterinary surgeons for clarification and to obtain clinical diagnosis’s. In many cases there are multiple conditions to be claimed for and our administrators must check each product/service to ensure it is claimed under the correct condition.
As you can imagine this all takes a lot of work and time; we employ an insurance administrator whose sole job is to ensure claim forms are completed accurately and quickly (usually within 7 – 10 working days.)
We feel that asking for the small fee of £7.28 is more than acceptable for the amount of work it takes to get your pet’s claim form submitted quickly and correctly. After all, if you were to ask a private doctor to do the same your admin fee would be considerably higher!