Mr Darcy

A Healthy Pet is a Happy Pet

This Practice strives for excellence in pet healthcare through providing:-

• Excellent enthusiastic staff with a wide range of experience and expertise
• Top quality facilities and equipment for your animal
• Dedication to prevent illness with perseverence and knowledge to get your pet back on its feet - covering all ages from puppy and kitten to older members of the family
• We endeavour to provide value for money, combined with maintaining equipment and the individual knowledge to use it
• Continual training and support for our staff to expand and develop their expertise
• We operate an open-door policy - please come and look round the premises (during non-operating hours) and see for yourself

The practice was established at 152 Bath Road, Worcester in October 1993, taking over from a 'one man band' surgery, run by Leslie Arnall MRCVS whom had been working in Worcester since 1972.

 

The surgery gets its name from the plot of land 'Brentknoll' that it was built on in Bath Road.  This always confuses people from Bristol and the south west as Brentknoll Village and 'tump' are in North Somerset by the M5 motorway.

 

The practice started as David Fisher and two untrained nurse/receptionists to current staffing of four vets and over 20 staff in total.  We have been for some years a Veterinary Nurse training centre and now a Royal College of Veterinary Surgeons training practice.

 

The practice has grown from our commitment to a personal caring service for your pets, and a lot of hard work from a large number of staff over the years.

 

In 2003 we were looking for new premises to expand too, as our Bath Road surgery was always full of staff, animals and very busy people.  We found the site at Whittington in 2004 and received planning permission later that year.  It had been a residential home with a business selling swimming pools and hot tubs.  The house was always famous for its christmas lights, which were the most extensive of any house in Worcester at that time.  Coaches coming to the Christmas Fayre would stop outside so people could take photographs!

 

We were lucky with the facilities we bought.  The practice has a swimming pool and a converted hydrotherapy pool, a tennis court and a sauna!

 

The conversion was extensive with major internal adjustments to provide a well thought out, practical consulting and treatment areas for your animals.  Separate dog, cat and rabbit wards - together with air conditioning throughout .... a lovely working environment.

 

We have changed from initially doing just first opinion work to including referral work looking after dogs and cats referred in from other practices for heart, lung and medical problems, to complex cancer cases and complex surgical cases.

 

We have a well used hydrotherapy pool and offer McTimoney manipulation for animals that need more than drug therapy for spine and leg problems, but for which surgery is not available or appropriate.

 

We recently celebrated 15 years of working in Worcester in October 2008, photos of which can been seen in the news section.

TERMS & CONDITIONS OF BUSINESS:

 

Terms of Services

We appreciate, and thank you, for entrusting the care and attention of your pet to Brentknoll Veterinary Centre.  The information given below details our Terms and Conditions.

 

Fees

All fee, diet and drug charges are subject to V.A.T. at the current rate.  Fee levels are determined by the time spent on a case and the drugs, materials, consumables and diets used.  You will receive a detailed receipt for every consultation, surgical procedure or transaction with us.

 

Estimates of Treatment Costs

We will happily provide a written estimate of the probable costs of a course of treatment.  Please bear in mind that any estimate given can only be approximate - often an animal's illness will not follow a conventional course.

 

EMERGENCY TREATMENT OUTSIDE NORMAL OPENING HOURS:

Our out-of-hours service is shared between ourselves, Severn Veterinary Centre and Lowesmoor House Veterinary Centre; please call our usual telephone number (01905 355938) where our ansaphone will give you the contact number for the vet on duty that evening.

 

Payment for this service is direct to the vet on call, at time of treatment.

 

METHODS OF PAYMENT:

Accounts are due for settlement at the end of each consultation, the discharge of your pet or upon collection of drugs/diet.  You may settle the account using:

*  cash

*  credit or debit card (Mastercard, Visa, Delta, Maestro)

 

SETTLEMENT TERMS:

Should an invoice be issued and not settled with 14 days if a further reminders are issued, administrative costs will be incurred.  Ultimately after due notice to you, overdue accounts will be referred to the County Court for recovery of the debt and again further charges will be levied in respect of the costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, telephone calls, home visits, etc.

Also, any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charge incurred and subsequent administrative costs - together with interest on the principal sum.

 

INABILITY TO PAY:

If, for any reason, you are unable to settle your account as specified - we ask you to discuss the matter as soon as possible with either the Practice Manager or Director of the Practice.

 

PET HEALTH INSURANCE:

Brentknoll Veterinary Centre strongly supports the principle of insuring your pet against unexpected illness or accidents.  Please ask at reception for details about insurance from a member of staff.  Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company.

 

COMPLAINTS AND STANDARDS:

We hope that you never have reason to complain about the standards of service received at Brentknoll Veterinary Centre, however if you feel that there is something you wish to complain about please direct your comments in the first instance to the veterinary surgeon dealing with your case.  If the issue is not resolved to your satisfaction please send details of your complaint/issue to Dave Fisher, Brentknoll Veterinary Centre Ltd, Whittington Road, Worcester, WR5 2RA.

If we are unable to resolve the issue within the practice you can contact the professional conduct department of Royal College of Veterinary Surgeons, Belgrave House, 62 - 64 Horseferry Road, London, SW1P 2AF

 

OWNERSHIP OF RECORDS:

The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans.  Although we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiography, remains with the practice.  Copies, with a summary of the history, will be passed on request to another veterinary surgeon taking over the case.

 

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by David P Fisher.  No agent or person employed by, or under contract with, the Practice has the authority to alter or vary these conditions in any way.