Brentknoll Veterinary Centre Ltd
Whittington Road, Worcester, WR5 2RA
Tel: 01905 355938
Fax: 01905 352902
Registered in England No 5090599
Brentknoll Veterinary Centre GDPR Privacy Notice
Brentknoll Veterinary Centre will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data, including name, address, email and phone numbers, in addition to details on your pets and their history.
Why we need your Data and what do we do with it?
We need to know your basic personal data in order to provide your animal care (both emergency and preventative) with the legal basis for this being contractual fulfilment. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
There are also additional legitimate interests pursued by us. These might include sharing information on preventative health care, practice updates and news e.g. newsletters via email.
We will also process insurance claims on your behalf and send tests to external laboratories. At times your details will be shared securely with other veterinary suppliers e.g. other 1st Opinion Practices or Referral Centre’s (upon your request).
VetEnvoy provides secure direct transfer of insurance claims between our computers/server and their IT systems.
We also send text reminders for annual vaccine boosters, worming and flea applications. You can unsubscribe at any time by telling us, by phone or email.
If you are a member of our Happy Pet Club Health Plan then we will share your information with the Health Plan underwriter SimplyHealth Professionals to ensure that the service can be delivered fully.
What we do with your Data
All the personal data we hold is processed by our trained staff.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
Electronic captured details will be stored and shared securely:
- on our secure and protected servers
- using passwords protected or encrypted emails where necessary
- on safely secured back-up systems
Document captured details will be stored and shared securely e.g. signed consent forms (in secure office space within Practice with controlled access – held for the required retention period of 7 years).
How long do we hold your Data?
All client data will be held for 10 years after their last visit to the practice unless notified otherwise.
All documentation relating to Animal Care e.g. Test Results, Referral Letters, Consent Forms, will be retained for a period of 20 years.
All electronic animal history will be retained for a period of 25 years. Clients that have not been seen for a period of 10 years will have their details anonymised.
What are your Rights ?
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
Specific Rights include:
- You have the right to access the personal data we hold.
- You have the right to rectification: the right to have personal data rectified if it is inaccurate or incomplete.
- You have the right to erase: the right to request the deletion or removal of personal data when there is no compelling reason for its continued processing.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the Law you can complain to the Information Commissioner’s Office https://ico.org.uk
The Data Protection Office (DPO) for the company is Janet Palmer, Practice Manager.
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